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Terms of Service

Effective Date: 5/20/2026 Last Updated: 5/202/2026

These Terms of Service (“Terms”) govern access to and use of the Website and Platform operated by CrunchGrowth Dev, LLC d/b/a BrandTrellis (“BrandTrellis,” “Company,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to these Terms.

1. Business Use Only

The Services are intended solely for business and professional use.

You represent that you are using the Services on behalf of a business or organization.

2. Eligibility

You must be at least eighteen (18) years old and authorized to bind the applicable business entity.

3. Accounts

You are responsible for:

  • maintaining account security;
  • safeguarding credentials;
  • restricting unauthorized access; and
  • all activity occurring under your account.

4. Subscription Services and Billing

Certain portions of the Platform require paid subscriptions.

Subscriptions renew automatically unless canceled before renewal.

Free Trials

We may offer trial access.

Unless canceled before the trial ends, subscriptions may convert to paid plans.

Refund Policy

Except as required by law, fees paid after any applicable trial period are non-refundable.

5. Human Approval and Automation

The Platform is designed to require human approval by default.

Customers may enable automation features that permit content publication, communications, integrations, workflow execution, or other actions to occur automatically.

By enabling automation, you accept responsibility for actions taken by enabled workflows or agents.

6. Artificial Intelligence Disclaimer

The Platform may generate AI Outputs.

AI Outputs may contain inaccuracies, incomplete information, outdated information, unsuitable content, or errors.

You are solely responsible for reviewing, approving, validating, editing, and monitoring AI Outputs before publication, transmission, implementation, or reliance.

BrandTrellis does not guarantee marketing outcomes, business results, lead generation, engagement, or revenue performance.

7. Customer Responsibilities

You agree:

  • to comply with laws;
  • to obtain lawful consent for communications;
  • to comply with anti-spam laws;
  • not to violate platform policies;
  • not to upload unlawful content;
  • not to infringe intellectual property;
  • not to mislead consumers;
  • not to transmit malware;
  • not to abuse integrations.

8. Third-Party Integrations

The Platform may integrate with third-party systems.

We are not responsible for:

  • outages;
  • API changes;
  • suspensions;
  • platform restrictions;
  • security incidents;
  • third-party downtime;
  • loss of functionality caused by third parties.

By connecting a third-party service (e.g., via OAuth or API Key), you explicitly grant BrandTrellis permission to access, read, write, and process data within that third-party system on your behalf. BrandTrellis is not liable for data loss, API rate limits, or account suspensions incurred on those third-party platforms as a result of using the Services.

9. Customer Data

You retain ownership of Customer Data.

You grant BrandTrellis a limited license to host, process, store, analyze, transmit, and display Customer Data solely to provide the Services.

10. Company Intellectual Property

BrandTrellis retains ownership of:

  • software;
  • workflows;
  • templates;
  • systems;
  • branding;
  • agent orchestration;
  • platform functionality;
  • documentation;
  • intellectual property.

11. Confidentiality

Each party agrees to protect confidential information disclosed through the Services.

12. Export Rights

Data export functionality may be provided while subscriptions remain active and in good standing.

13. Service Availability

The Services are provided using commercially reasonable efforts.

We do not guarantee uninterrupted operation, uptime, availability, or error-free performance.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRANDTRELLIS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID TO BRANDTRELLIS DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

16. Indemnification

You agree to indemnify BrandTrellis from claims arising from:

  • Customer Data;
  • misuse of the Services;
  • legal violations;
  • marketing communications;
  • automation usage;
  • your publication, transmission, or reliance upon AI Outputs generated by the Platform.

17. Suspension and Termination

We may suspend or terminate accounts for violations of these Terms.

18. Beta Features

We may offer beta, preview, experimental, or early access functionality (“Beta Features”).

Beta Features are provided for evaluation purposes only and may:

  • be modified or discontinued;
  • contain bugs or errors;
  • be incomplete;
  • have reduced security or support.

Beta Features are provided strictly “AS IS” without warranties.

19. Fair Use and Usage Limits

We may impose reasonable usage limits relating to:

  • API usage;
  • storage;
  • AI requests;
  • automations;
  • publishing volume;
  • messaging volume;
  • contacts;
  • integrations.

We may suspend abusive, excessive, fraudulent, or harmful activity.

20. Acceptable Use

You agree not to use the Services to:

  • send spam or unlawful marketing communications;
  • violate CAN-SPAM, TCPA, CASL, GDPR, or similar laws;
  • impersonate others;
  • create deceptive or misleading content;
  • violate intellectual property rights;
  • engage in harassment or abuse;
  • distribute malware or malicious code;
  • generate unlawful or fraudulent content;
  • scrape or reverse engineer the Platform;
  • interfere with Service operation.

You are solely responsible for ensuring communications comply with applicable marketing and privacy laws.

21. DMCA and Intellectual Property Complaints

If you believe material on the Services infringes intellectual property rights, please contact us with sufficient details to investigate.

We reserve the right to remove allegedly infringing material.

22. Force Majeure

BrandTrellis shall not be liable for delays or failures caused by events outside reasonable control, including outages, cyberattacks, labor interruptions, cloud provider failures, utility interruptions, internet disruptions, acts of government, or natural disasters.

23. Arbitration and Class Action Waiver

Disputes shall be resolved through binding arbitration in Oakland County, Michigan.

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS.

24. Governing Law

These Terms are governed by Michigan law.

25. Changes to Terms

We may update these Terms from time to time.

26. Contact Information

CrunchGrowth Dev, LLC d/b/a BrandTrellis

Email: legal@brandtrellis.com