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Privacy Policy

Effective Date: 5/20/2026
Last Updated: 5/20/2026

CrunchGrowth Dev, LLC d/b/a BrandTrellis (“BrandTrellis,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, process, and safeguard information in connection with:

  1. the BrandTrellis website located at brandtrellis.com and any related websites, landing pages, or digital properties (collectively, the “Website”); and
  2. the BrandTrellis Agent Marketing Platform, including software, applications, integrations, AI agents, APIs, automations, dashboards, and related services (collectively, the “Platform”).

The Website and Platform are collectively referred to as the “Services.”

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Business Use Only

The Services are intended solely for business and professional use and are not directed to consumers for personal, family, or household purposes.

You represent that you are using the Services on behalf of a business, organization, or professional activity.

2. Information We Collect

We collect information directly from you, automatically through your use of the Services, and from authorized third-party integrations.

A. Information You Provide Directly

We may collect:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing information
  • Login credentials
  • Marketing preferences
  • Account settings and preferences
  • Uploaded files and documents
  • Brand assets
  • Marketing materials
  • Content prompts and instructions
  • Campaign information
  • Communications with us

B. Customer Data

Our Platform may process business information and customer relationship data uploaded or synchronized by users (“Customer Data”), including:

  • Contact lists
  • CRM records
  • Marketing data
  • Campaign performance information
  • Social media content
  • Website content
  • Email marketing content
  • Analytics data
  • Business documents

You represent and warrant that you have all rights, permissions, notices, and consents necessary to provide Customer Data to us and authorize us to process such information to provide the Services.

C. AI Inputs and Outputs

The Platform may allow users to submit prompts, instructions, uploaded materials, content requests, and workflow directions to artificial intelligence systems (“AI Inputs”).

The Platform may generate recommendations, reports, marketing copy, content, strategies, images, campaign ideas, social posts, workflows, automations, or other outputs (“AI Outputs”).

We may temporarily process AI Inputs and AI Outputs to:

  • provide requested functionality;
  • improve platform performance;
  • maintain service quality;
  • monitor misuse and abuse;
  • troubleshoot technical issues; and
  • support customer requests.

We do not use Customer Data to train public artificial intelligence models.

We may use aggregated, anonymized, and de-identified usage information to improve the Platform and Services.

When transmitting Customer Data to our artificial intelligence subprocessors to generate AI Outputs, we employ data minimization techniques, intentionally omitting certain Personally Identifiable Information (such as email addresses and phone numbers) to protect consumer privacy.

D. Third-Party Integrations

If you connect third-party services, we may receive information from those systems, including:

  • CRM systems
  • Marketing platforms
  • Social media platforms
  • Communication platforms
  • Email systems
  • Website platforms
  • Analytics providers
  • Advertising platforms
  • File storage providers

Examples may include Slack, GoHighLevel, WordPress, Google services, Meta platforms, LinkedIn, Mailchimp, HubSpot, Stripe, and similar providers.

We access only the information necessary to provide the Services.

E. Automatically Collected Information

We may automatically collect:

  • IP address
  • Device information
  • Browser information
  • Operating system
  • Session activity
  • Usage analytics
  • Log files
  • Feature interactions
  • Error logs
  • Approximate location information
  • Cookies and similar technologies

3. How We Use Information

We may use information to:

  • provide and operate the Services;
  • create and manage accounts;
  • authenticate users;
  • provide AI-driven marketing assistance;
  • generate content and recommendations;
  • operate marketing agents and workflows;
  • support human approval workflows;
  • process transactions;
  • communicate with users;
  • improve functionality and performance;
  • secure the Services;
  • prevent fraud, abuse, or misuse;
  • provide customer support;
  • comply with legal obligations;
  • enforce our agreements; and
  • conduct internal analytics and reporting.

4. Human Approval and Automation

By default, the Platform is designed to require user review and approval before content publication, workflow execution, or external communications.

Customers may choose to enable automation features that permit approved agents or workflows to act automatically.

If automation is enabled, you acknowledge that actions may occur without separate manual approval and you remain responsible for monitoring and managing automated activities.

5. Cookies and Tracking Technologies

We may use cookies, analytics tools, web beacons, session tracking, and similar technologies to:

  • remember preferences;
  • maintain sessions;
  • improve usability;
  • analyze performance;
  • measure marketing effectiveness; and
  • enhance security.

You may configure browser settings to limit cookies, though portions of the Services may not function properly.

6. Subprocessors and Service Providers

We may use third-party providers to help deliver the Services.

These providers may include categories such as:

  • cloud hosting and infrastructure;
  • artificial intelligence providers;
  • email delivery;
  • analytics;
  • payment processors;
  • customer communications;
  • security and monitoring;
  • marketing platforms;
  • CRM integrations.

Examples of subprocessors may include Google Cloud, OpenAI, Anthropic, Cloudflare, Stripe, Postmark, Slack, Meta, LinkedIn, WordPress-related services, Mailchimp, HubSpot, and similar vendors.

We may update subprocessors periodically.

7. How We Share Information

We do not sell personal information.

We may share information:

A. Service Providers

With vendors who assist us in operating the Services, including hosting, communications, payment processing, analytics, cloud infrastructure, security, email delivery, and artificial intelligence services.

B. Third-Party Integrations

When authorized by you, we may exchange data with connected third-party systems.

C. Legal Requirements

If required by law, subpoena, regulation, legal process, or governmental request.

D. Business Transfers

In connection with mergers, acquisitions, financing, reorganization, or sale of assets.

E. Protection of Rights

To protect our rights, customers, users, systems, or the public.

8. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the Services;
  • satisfy legal obligations;
  • resolve disputes;
  • enforce agreements; and
  • maintain backups and security systems.

Following account termination, Customer Data may be retained for up to ninety (90) days before deletion, except where retention is required by law or necessary for legitimate business purposes such as backup integrity, dispute resolution, fraud prevention, or security.

CSV exports and data export tools are available only while an account remains active and in good standing.

9. Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

These measures may include:

  • access controls;
  • authentication systems;
  • encryption in transit;
  • vendor security review;
  • monitoring systems;
  • backups; and
  • role-based permissions.

No system is completely secure and we cannot guarantee absolute security.

10. State Privacy Rights

Depending on your jurisdiction, you may have additional privacy rights.

California, Colorado, Virginia, Connecticut, Utah, and other applicable jurisdictions may provide rights relating to access, deletion, correction, portability, or restriction.

We will honor legally required requests.

11. International Transfers

Information may be processed and stored in the United States or other jurisdictions where our vendors or service providers operate.

By using the Services, you consent to such transfers.

12. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of certain information.

Requests may be submitted using the contact information below.

13. Third-Party Websites and Services

The Services may link to or integrate with third-party websites or services.

We are not responsible for third-party privacy practices.

14. Security Incident Response

If we become aware of a material security incident affecting Customer Data, we will use commercially reasonable efforts to investigate and provide notice where legally required.

15. Children’s Privacy

The Services are not directed to children under 18.

16. Changes to this Privacy Policy

We may modify this Privacy Policy periodically.

Updated versions will be posted with a revised effective date.

17. Contact Information

CrunchGrowth Dev, LLC d/b/a BrandTrellis

Email: legal@brandtrellis.com